Customers can perform transactions beyond cash withdrawals and deliver more sophisticated functions (Reuters)
Dubai-based banking major Emirates NBD has announced that its customers can now directly remit money to India and the Philippines from its ATM machines thanks to its partnership with consumer transaction technology firm NCR Corporation.
The ATMs, equipped by NCR’s Aptra Activate multi-channel platform, empower customers to perform transactions beyond cash withdrawals and deliver more sophisticated functions, such as giving them full access to all banking portfolios, remittances to India and Philippines or through Western Union, IPO subscriptions, statement printing, foreign currency exchange and many more.
The bank said it is the first financial institution in the Middle East to deploy this solution, which also enables an improved customer experience, similar to a mobile phone or tablet.
The solution, which went live this month, runs on Windows 7 and helps Emirates NBD’s ATM network offer consumers in the UAE an innovative ATM experience, as well as safe, secure, and integrated transactions.
“We have included free AED local bank transfers and our remittance service ‘DirectRemit’ to India through which our customers can send money in 60 seconds,” said Suvo Sarkar, General Manager, Retail Banking and Wealth Management, Emirates NBD.
“NCR has proven to be a strategic partner for Emirates NBD. Our association with NCR has helped us implement sophisticated technology, which has been adopted for the first time in the Middle East, and will drive customer engagement to new levels,” said Ali Sajwani, Group Chief Information Officer, Emirates NBD.
“Today’s consumers have high expectations when it comes to interacting with financial institutions. Not only do they demand intuitive and striking interfaces, but they also expect to be able to access the entire range of financial transactions and services they need, when and where they want,” said George Flouros, Vice-President for NCR Financial Services in the Middle East/Africa region.
“Through these new software platforms, Emirates NBD will be able to deliver exceptional customer experience as well as optimise costs by integrating and sharing common resources across channels.”